Shipping & Returns

Shipping information

We ship worldwide. The estimated delivery time depends on the country. For shipping we use PostNL for national shipping (the Netherlands) and DHL for international shipping. In some occasions we might use another form of transport, but we’ll let you know beforehand.

Shipping cost and time depends on your location. Roughly it takes 1 to 7 days for your package to arrive. We usually ship the same day when your order comes in. Track & Trace is included for all orders. Customs, taxes, duties, and collection fees may still apply depending on your location. All of these are the responsibility of the customer.

Return policy

We as a company take a lot of care to deliver high quality products. But if you choose to return, we like to keep it simple, so of course we accept returns and will give you the option to exchange for another product or a refund. To send the products back please use the following link:
https://alter.shipping-portal.com/rp/

The returned product(s) has to be in perfect condition (unworn and unwashed) with all original tags attached. All products returned to us will be judged in a very reasonable way. All products must be returned within 14 days of receipt. Shipping costs of ordering and/or returning the product to us will not be refunded.

We will inform you when we have received the returned product(s) and a second time with the conclusion of the returned product(s).